Client Onboarding (Social Media)
Social media onboarding
Help us understand your brand so we can hit the ground running.
Step 1 of 6
Your business
Let's start with the basics about your brand.
Order number required
You'll find this in your confirmation email after purchase.Can't find it? Check your purchase confirmation email.
Business details
Call to action (CTA)
Select all that apply.
Call us
Email us
Visit website
Book / enquire
WhatsApp us
Shop now
DM us
Other
Your audience
Who are you trying to reach?
Local / city
National (UK)
National (US)
Europe
Global
Other
Helps us tailor content and hashtags to your area.
Platforms & handles
Tell us which platforms you're on. Leave fields blank if we need to create the account.
Instagram
TikTok
Facebook
LinkedIn
X / Twitter
YouTube
Pinterest
Threads
Bluesky
Google Business
None yet
Handles & profile URLs
Instagram
TikTok
Facebook
LinkedIn
X / Twitter
YouTube
Pinterest
Threads
Bluesky
Google Business
Brand voice & content
Help us sound like you and create content that feels on-brand.
Professional
Friendly
Playful / fun
Inspirational
Educational
Bold / edgy
Luxury / premium
Minimal / clean
Conversational
Humorous
Behind the scenes
Product / service showcases
Educational / tips
Customer testimonials
Reels / short video
Carousels
Memes / trending
Team / culture
User-generated content
Promotions / offers
Leave blank if you're happy for us to research and choose the best ones for you.
Yes — I have a logo
No — I don't have one yet
If you have a logo, we'll request it from you via our WhatsApp group chat.
Competitor accounts
Add up to 5 competitors to help us understand your market.
Goals & expectations
What does success look like for you?
Grow followers
Increase engagement
Drive website traffic
Generate leads / enquiries
Boost sales
Build brand awareness
Grow a community
Establish thought leadership
Recruit talent
Select all that apply.
Basic
Standard
Growth
Premium
Premium Plus
Add-ons
Extra video add-on
Social media optimisation
Add-ons shown with dashed border.
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Final details
Just a few last things before we get started.
Email
WhatsApp
Slack
Video call
Phone
We use Metricool to schedule and publish your content — no logins needed from you. We'll send a Metricool connection request once your account is set up.
All done — thank you!
We've received your onboarding details. Our team will review everything and be in touch within 1–2 business days to get things moving.
Support
Typically replies within an hour
Hi there 👋
How can I help you?
How can I help you?