How to Offer Free Delivery Option to Your Shopify Store

How to Offer Free Delivery Option to Your Shopify Store

Offering free delivery can be a great way to attract more customers and increase sales on your Shopify store. Here's a step-by-step guide on how to set up a free delivery option:

How to Offer Free Delivery Option to Your Shopify Store

Step 1: Access Your Shopify Admin

  1. Log in to your Shopify account.
  2. Once logged in, you will be directed to your Shopify admin dashboard.

Step 2: Navigate to Shipping and Delivery Settings

  1. From the Shopify admin dashboard, click on "Settings" in the bottom left corner.
  2. Select "Shipping and delivery" from the settings menu.

Step 3: Manage Shipping Rates

  1. In the "Shipping and delivery" page, find the "Shipping" section.
  2. Click on "Manage rates" to access the shipping rates settings for your shipping profiles.

Step 4: Create or Edit a Shipping Zone

  1. If you already have a shipping zone for the area you want to offer free delivery, click on the existing zone to edit it.
  2. If you need to create a new zone, click "Create shipping zone," enter a name for your zone (e.g., "Free Delivery Zone"), and select the countries or regions you want to include.

Step 5: Add Free Delivery Rate

  1. Within the shipping zone, click "Add rate."
  2. In the "Add rate" window, enter the name for this rate, such as "Free Delivery."
  3. Set the price to £0.00 to indicate that it is free.

Step 6: Set Conditions for Free Delivery (Optional)

  1. If you want to offer free delivery based on certain conditions, click "Add conditions."
  2. Choose the type of condition you want to apply:
    • Based on order price: Set a minimum order amount for free delivery, e.g., "Minimum order price" of £50.
    • Based on order weight: Set a condition based on the weight of the order, e.g., "Maximum order weight" of 10kg.
  3. Enter the details for the condition and click "Done."

Step 7: Save Your Settings

  1. After configuring the free delivery rate and any conditions, click "Done."
  2. Make sure to save your changes by clicking "Save" at the top of the "Shipping and delivery" page.

Step 8: Test the Free Delivery Option

  1. To ensure everything is set up correctly, go to your store's checkout page and simulate a purchase.
  2. Verify that the free delivery option is displayed based on the conditions you have set.

Additional Tips

  1. Promote Free Delivery: Clearly advertise your free delivery offer on your store’s homepage, product pages, and during checkout to encourage customers to take advantage of it.
  2. Conditions and Restrictions: Clearly outline any conditions or restrictions for free delivery, such as minimum order value or geographic limitations, to avoid any confusion.
  3. Track Costs: Monitor the impact of free delivery on your profit margins and adjust your pricing strategy if necessary.
  4. Customer Communication: Ensure that your customers are well informed about their delivery options and any conditions that apply to free delivery.


Setting up a free delivery option on your Shopify store can be a powerful incentive for customers to make a purchase, especially if they are aware of the savings they can make. By following these steps, you can easily configure free delivery and potentially boost your sales. If you encounter any issues or need further assistance, Shopify’s support resources and community forums are valuable resources.