How to Import Customers to Your Shopify Store

How to Import Customers to Your Shopify Store

Importing customers to your Shopify store is an efficient way to add multiple customer records at once. This can be particularly useful when migrating from another platform or consolidating customer data. Here's a step-by-step guide on how to import customers to your Shopify store:

How to Import Customers to Your Shopify Store

Step 1: Prepare Your Customer CSV File

  1. Create a CSV File:
    • Use a spreadsheet application like Microsoft Excel or Google Sheets.
    • Create a new file and enter the customer data into the columns. The column headers should match Shopify’s required format. Common headers include:
      • First Name
      • Last Name
      • Email
      • Company
      • Address1
      • Address2
      • City
      • Province
      • Province Code
      • Country
      • Country Code
      • Zip
      • Phone
      • Accepts Marketing (TRUE or FALSE)
      • Tags
      • Note
  2. Save as CSV:
    • Once all customer data is entered, save the file in CSV format (Comma Separated Values).

Step 2: Access Your Shopify Admin

  1. Log in to your Shopify account.
  2. Once logged in, you will be directed to your Shopify admin dashboard.

Step 3: Navigate to Customers

  1. From the Shopify admin dashboard, click on "Customers" in the left-hand sidebar.

Step 4: Import Customers

  1. In the Customers section, click on the "Import" button located at the top right corner.
  2. A dialogue box will appear prompting you to upload your CSV file.

Step 5: Upload Your CSV File

  1. Click on the "Add file" button and select the CSV file you prepared.
  2. Shopify will process the file and display a preview of the data.

Step 6: Review and Import

  1. Review the data to ensure that it matches the required format and that there are no errors.
  2. If everything looks correct, click on the "Import customers" button to proceed.
  3. Shopify will begin importing the customer data from the CSV file.

Step 7: Verify Imported Customers

  1. Once the import is complete, navigate back to the Customers section.
  2. Verify that all the customers have been added correctly by checking their details.

Additional Tips

  1. Template CSV File: Shopify provides a sample CSV template that you can download and use as a reference. This can be found in the import dialogue box.
  2. Data Accuracy: Ensure all customer data is accurate and formatted correctly before importing to avoid errors.
  3. Handling Errors: If there are any errors during the import, Shopify will provide a detailed error report. Correct the errors in the CSV file and try importing again.
  4. Segmentation: Use tags and notes in your CSV file to categorise and segment your customers for targeted marketing.


Importing customers to your Shopify store is a streamlined process that allows you to efficiently manage your customer database. By following these steps, you can ensure that your customer data is accurately imported and organised, facilitating better customer relationship management. If you encounter any issues or need further assistance, Shopify’s support resources and community forums are valuable resources.