How to Edit Email Templates for Shipping on Your Shopify Store

How to Edit Email Templates for Shipping on Your Shopify Store

Editing email templates for shipping on your Shopify store allows you to tailor the content and design of emails sent to customers regarding their shipment status. Here’s a guide on how to edit these templates:

How to Edit Email Templates for Shipping on Your Shopify Store

Step 1: Log in to Your Shopify Admin

  1. Open your web browser and go to the Shopify website.
  2. Log in to your Shopify account using your credentials.
  3. Once logged in, you'll land on your Shopify admin dashboard.

Step 2: Access Notification Settings

  1. From the Shopify admin dashboard, click on "Settings" located at the bottom left corner.
  2. In the Settings menu, select "Notifications."

Step 3: Choose the Shipping Notification Template

  1. Within the Notifications settings, locate the email template related to shipping notifications.
  2. Typically, this template is titled "Shipping confirmation."

Step 4: Edit the Email Template

  1. Click on the "Shipping confirmation" template to access the editing options.
  2. In the template editor, you can modify both the text and design elements.

Step 5: Customise Text and Design

  1. Edit Text: Click on the text you wish to modify and replace it with your desired content. Ensure to include relevant information such as shipment details, tracking numbers, and estimated delivery dates.
  2. Formatting: Utilise the formatting options to adjust font styles, sizes, colors, and alignments to match your brand's aesthetics.
  3. Dynamic Content: Incorporate dynamic content tags to include customer-specific information such as order details, shipping addresses, and tracking links.
  4. Preview: Use the preview feature to visualise how your changes will appear in the final email.

Step 6: Save Changes

  1. Once you’ve made the necessary edits, click on the "Save" button to save the updated email template.
  2. Shopify will automatically apply your changes to future shipping confirmation emails sent to customers.

Step 7: Test the Email

  1. To ensure that your modifications are implemented correctly, place a test order on your store and verify that you receive the updated shipping confirmation email.
  2. Review the email to confirm that all information is accurate and properly formatted.

Additional Tips

  1. Branding Consistency: Maintain consistency with your brand's voice, tone, and visuals across all email communications to reinforce brand identity and build trust with customers.
  2. Clear Information: Provide clear and concise information in the shipping confirmation email, including tracking details and delivery expectations, to keep customers informed and reduce inquiries.
  3. Optimisation for Mobile: Ensure that your email template is optimised for mobile devices, as many customers may access their emails on smartphones or tablets.
  4. Feedback Solicitation: Encourage customers to provide feedback on their shipping experience and overall satisfaction to gather valuable insights and improve service quality.


Editing email templates for shipping on your Shopify store enables you to tailor communication with customers regarding their order shipments. By following these steps, you can customise the content and design of shipping confirmation emails to provide a seamless and branded experience for your customers. If you encounter any issues or require further assistance, Shopify’s support resources and community forums are available to assist you.