How to Edit Email Templates for Returns on Your Shopify Store

How to Edit Email Templates for Returns on Your Shopify Store

Editing email templates for returns on your Shopify store allows you to customise the messages sent to customers when they initiate or process a return. Here’s a step-by-step guide on how to edit these templates:

How to Edit Email Templates for Returns on Your Shopify Store

Step 1: Log in to Your Shopify Admin

  1. Open your web browser and navigate to the Shopify website.
  2. Log in to your Shopify account using your credentials.
  3. Once logged in, you'll land on your Shopify admin dashboard.

Step 2: Access Notification Settings

  1. From the Shopify admin dashboard, click on "Settings" located at the bottom left corner.
  2. In the Settings menu, select "Notifications."

Step 3: Choose the Returns Notification Template

  1. Within the Notifications settings, you'll find a list of email templates for various customer-related events.
  2. Locate the email templates related to returns, typically titled "Return request confirmation" or "Return status update."
  3. Select the returns email template you want to edit.

Step 4: Edit the Email Template

  1. Click on the chosen returns email template to access the editing options.
  2. In the template editor, you can modify both the text and design elements.

Step 5: Customise Text and Design

  1. Edit Text: Click on the text you wish to modify and replace it with your desired content. Ensure to include relevant information such as return instructions, timelines, and any personalised messages.
  2. Formatting: Utilise the formatting options to adjust font styles, sizes, colours, and alignments to match your brand's aesthetics.
  3. Dynamic Content: Incorporate dynamic content tags to include customer-specific information such as names, order details, and return status updates.
  4. Preview: Use the preview feature to visualise how your changes will appear in the final email.

Step 6: Save Changes

  1. Once you’ve made the necessary edits, click on the "Save" button to save the updated email template.
  2. Shopify will automatically apply your changes to future returns emails sent to customers.

Step 7: Test the Email

  1. To ensure that your modifications are implemented correctly, initiate a test return on your store and send it to an email address you control.
  2. Verify that you receive the updated returns email and review its content and formatting to confirm that it meets your expectations.

Additional Tips

  1. Clear Instructions: Provide clear and detailed instructions in the email on how to return items, including any steps the customer needs to take.
  2. Personalisation: Personalise the email content by addressing customers by their first names and including relevant details specific to their return.
  3. Responsive Design: Ensure that the email template is mobile-responsive to provide an optimal viewing experience across different devices.
  4. Consistent Branding: Maintain consistency with your brand's voice, tone, and visuals across all email communications to reinforce brand identity and build trust with customers.
  5. Customer Support Information: Include contact information for customer support in case the customer has questions or needs assistance with the return process.


Editing email templates for returns on your Shopify store allows you to create personalised and branded communications that enhance the customer experience and streamline the return process. By following these steps, you can customise the content and design of your returns emails to effectively communicate with your customers and provide clear instructions for returns. If you encounter any issues or require further assistance, Shopify’s support resources and community forums are available to assist you.