How to Customise your Shopify Store - Customer Order

How to Customise your Shopify Store - Customer Order

Customising the customer order page on your Shopify store can enhance the user experience by providing clear, branded, and helpful information about orders. Here’s a step-by-step guide on how to do it:

How to Customise Your Shopify Store's Customer Order Page

Step 1: Access Your Shopify Admin

  1. Log in to your Shopify account.
  2. Once logged in, you'll be directed to your Shopify admin dashboard.

Step 2: Navigate to the Theme Editor

  1. From the Shopify admin dashboard, go to "Online Store" and click on "Themes."
  2. Locate your current theme and click the "Actions" button next to it.
  3. Select "Edit code" from the dropdown menu to open the theme editor.

Step 3: Locate the Customer Order Template

  1. In the theme editor, look for the "Templates" or "Sections" folder on the left-hand side.
  2. Find the file named customers/order.liquid. This is the template that controls the customer order page.

Step 4: Customise the Customer Order Template

  1. Click on the customers/order.liquid file to open it.
  2. Familiarise yourself with the existing code. This template includes HTML and Liquid code that defines how order details are displayed.
  3. Customise the template to match your brand’s style. You can:
    • Adjust the layout to make it more user-friendly and visually appealing.
    • Add branding elements such as your logo, colours, and fonts.
    • Include personalised messages or instructions for your customers regarding their orders.
  4. Consider adding sections that provide additional information, such as:
    • A detailed breakdown of items in the order.
    • Shipping details and tracking information.
    • Contact information for customer support.
  5. Ensure any customisation does not interfere with the functionality of viewing or managing orders.

Step 5: Add Custom CSS (if needed)

  1. If you need to make further style adjustments, you may need to add custom CSS.
  2. In the theme editor, look for the "Assets" folder and find your CSS file (often named theme.scss.liquid or similar).
  3. Add your custom CSS at the bottom of this file. For example, you might want to adjust the spacing, fonts, or colours of the order details section.
  4. Save your changes.

Step 6: Preview and Test

  1. After making your changes, click the "Save" button to save your modifications.
  2. To ensure your customisations look as expected, navigate to a test customer account and go to the order details page.
  3. Verify that the layout, design, and functionality are all working correctly. Check that all order information is displayed accurately and clearly.

Step 7: Make Additional Adjustments (if necessary)

If you notice any issues or areas for improvement during testing, go back to the theme editor and make the necessary adjustments. Repeat the testing process until you are satisfied with the customisations.


Customising the customer order page on your Shopify store helps create a seamless and branded experience for your customers, making it easier for them to view and manage their orders. By following these steps, you can ensure the order page is not only functional but also visually appealing, enhancing the overall user experience on your store.