How to Customise your Shopify Store - Customer Activate Account

How to Customise your Shopify Store - Customer Activate Account

Customising the customer activate account process on your Shopify store can improve the user experience and ensure it aligns with your brand. Here’s a step-by-step guide:

How to Customise Your Shopify Store's Customer Activate Account Process

Step 1: Access Your Shopify Admin

  1. Log in to your Shopify account.
  2. Once logged in, you'll be directed to your Shopify admin dashboard.

Step 2: Navigate to the Theme Editor

  1. From the Shopify admin dashboard, go to "Online Store" and click on "Themes."
  2. Locate your current theme and click the "Actions" button next to it.
  3. Select "Edit code" from the dropdown menu to open the theme editor.

Step 3: Locate the Activation Email Template

  1. In the theme editor, look for the "Templates" or "Sections" folder on the left-hand side.
  2. Find the file named customer-activate-account.liquid. If you cannot find this file, you may need to create a new template for the customer activation email.

Step 4: Customise the Activation Email Template

  1. Click on the customer-activate-account.liquid file to open it.
  2. Modify the template to match your brand’s style and tone. You can adjust the HTML and Liquid code to customise the layout, text, and design of the email.
  3. Add any branding elements such as your logo, brand colours, and personalised messaging.
  4. Ensure the activation link is prominently displayed and easy for customers to find.

Step 5: Save and Preview

  1. After making your changes, click the "Save" button to save your modifications.
  2. To ensure your customisations look as expected, send a test activation email to yourself or a team member. You can do this by creating a test account and triggering the activation email.

Step 6: Customise the Activation Page

  1. Back in the theme editor, locate the file for the customer activation page. This might be named activate_account.liquid or something similar.
  2. Click on the file to open it and start customising the page to match the style and tone of your website.
  3. You can modify the layout, add branding elements, and customise the messaging to ensure a seamless user experience.
  4. Save your changes once you're satisfied with the customisations.

Step 7: Test the Activation Process

  1. Create a new test account on your Shopify store to go through the activation process.
  2. Check the customised activation email and follow the activation link to ensure it directs you to the customised activation page.
  3. Verify that all elements function as intended and the user experience is smooth.

Step 8: Monitor and Adjust

After implementing your customisations, monitor the activation process to ensure everything works correctly and that customers are not experiencing any issues. Gather feedback and make adjustments as necessary to enhance the experience.


Customising the customer activate account process on your Shopify store helps create a cohesive and branded experience for your customers. By following these steps, you can ensure the activation process is not only functional but also reflects your brand’s identity, making a positive impression on your new customers.