How to Create a Refund on Your Shopify Store

How to Create a Refund on Your Shopify Store

Creating a refund on your Shopify store is a straightforward process that allows you to return funds to your customers when needed. Here’s a step-by-step guide on how to create a refund on your Shopify store:

How to Create a Refund on Your Shopify Store

Step 1: Log in to Your Shopify Admin

  1. Open your web browser and go to the Shopify website.
  2. Log in to your Shopify account with your username and password.
  3. You will be directed to your Shopify admin dashboard upon successful login.

Step 2: Navigate to Orders

  1. From the Shopify admin dashboard, click on "Orders" in the left-hand sidebar.
  2. This will take you to the Orders page, where you can see a list of all your store’s orders.

Step 3: Select the Order to Refund

  1. Find the order you want to refund by using the search bar or browsing through the list of orders.
  2. Click on the order number to open the order details page.

Step 4: Initiate the Refund

  1. On the order details page, click the "Refund" button located at the top right corner of the page.

Step 5: Enter Refund Details

  1. Refund Amount: Enter the amount you wish to refund. Shopify allows you to refund the full amount or a partial amount.
  2. Restock Items: If you want to restock the items back to your inventory, ensure the "Restock items" checkbox is ticked.
  3. Reason for Refund: Optionally, you can add a reason for the refund in the "Reason for refund" field for your records.

Step 6: Refund Shipping Costs

  1. If you need to refund the shipping cost as well, enter the amount to refund under the "Shipping" section.

Step 7: Confirm the Refund

  1. After entering all the necessary details, click on the "Refund" button to process the refund.
  2. Shopify will process the refund, and the customer will be notified via email.

Additional Tips

  1. Partial Refunds: If you are only refunding a part of the order, ensure you enter the correct amount and adjust the quantity of items accordingly.
  2. Refund Timeline: Refunds typically take 5-10 business days to appear on the customer’s statement, depending on their payment provider.
  3. Order History: The refunded order will be updated in the order history, showing the refunded amount and any notes you added.
  4. Customer Communication: It’s good practice to communicate with your customer about the refund process and timing to manage their expectations.
  5. Refund Policy: Ensure your refund policy is clearly stated on your website to avoid confusion and disputes.


Creating a refund on your Shopify store is a simple and essential part of managing customer service and satisfaction. By following these steps, you can efficiently handle refunds, ensuring a smooth and transparent process for both you and your customers. If you encounter any issues or need further assistance, Shopify’s support resources and community forums are valuable resources.