How to Access Customer Accounts in Your Shopify Store

How to Access Customer Accounts in Your Shopify Store

Accessing customer accounts in Shopify allows you to view and manage the details and activities of your customers. Here’s a step-by-step guide on how to access customer accounts in your Shopify store:

How to Access Customer Accounts in Your Shopify Store

Step 1: Log in to Your Shopify Admin

  1. Open your web browser and go to the Shopify website.
  2. Log in to your Shopify account with your username and password.
  3. You will be directed to your Shopify admin dashboard upon successful login.

Step 2: Navigate to the Customers Section

  1. From the Shopify admin dashboard, look at the left-hand sidebar.
  2. Click on "Customers" to access the customer management area.

Step 3: View Customer Accounts

  1. In the Customers section, you will see a list of all customers who have interacted with your store.
  2. You can use the search bar at the top of the page to find specific customers by name, email, or other details.
  3. Click on a customer’s name to view their account details.

Step 4: Explore Customer Details

  1. Customer Information: View basic information such as the customer’s name, email address, and contact number.
  2. Addresses: Check the customer's billing and shipping addresses.
  3. Order History: See a list of all orders placed by the customer, including order statuses and details.
  4. Customer Timeline: Review the customer’s activity timeline, which includes actions such as orders placed, account creation, and other interactions with your store.
  5. Tags and Notes: Add or view tags and notes associated with the customer for better organisation and personalisation.

Step 5: Edit Customer Information

  1. To edit customer details, click the "Edit" button next to the customer’s information.
  2. Update the necessary fields such as name, email, phone number, or address.
  3. Click "Save" to apply the changes.

Step 6: Manage Customer Orders

  1. From the customer’s account page, you can click on any order to view more details.
  2. Manage orders by updating their status, adding tracking information, or issuing refunds if necessary.

Step 7: Send Direct Emails

  1. If you need to contact the customer, click on the customer’s email address to open your email client and send a message directly.

Additional Tips

  1. Customer Segmentation: Use tags to segment your customers into different groups for targeted marketing campaigns.
  2. Export Customer Data: You can export customer data to a CSV file for analysis or marketing purposes by clicking the "Export" button in the Customers section.
  3. Customer Insights: Utilise the customer timeline to gain insights into customer behaviour and tailor your marketing strategies accordingly.
  4. GDPR Compliance: Ensure that you handle customer data in compliance with GDPR and other data protection regulations. Shopify provides tools to help with data requests and deletions.


Accessing customer accounts in Shopify is straightforward and provides valuable insights into your customer base. By following these steps, you can effectively manage and utilise customer information to improve your business operations and customer service. If you encounter any issues or need further assistance, Shopify’s support resources and community forums are valuable resources.